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A

Ability

The quality of being able to perform; a quality that permits or facilitates achievement or accomplishment (http://wordnetweb.princeton.edu/perl/webwn?s=ability&sub=Search+WordNet&o2=&o0=1&o8=1&o1=1&o7=&o5=&o9=&o6=&o3=&o4=&h=)


Know how to do (class discussion)


Attitude (people)

A complex mental state involving beliefs and feelings and values and dispositions to act in certain ways (http://wordnetweb.princeton.edu/perl/webwn?s=attitude&sub=Search+WordNet&o2=&o0=1&o8=1&o1=1&o7=&o5=&o9=&o6=&o3=&o4=&h=)


Know how to behave (class discussion)


B

Business process

Set of activities creating value for specific stakeholders. 


Baldam, R., Abepro, A., & Rozenfeld, H. (2014). Gerenciamento de Processos de Negócio-BPM: uma referência para implantação prática. Elsevier Brasil.


C

Capability

Business capabilities: knowledge + competences + resources accumulated over time (class discussion)


Capability implies an ability to do something and is constituted both by strategies and operational activities (Teece, 2014).

"The ability to add value or achieve objectives in an organization through a function, process, service, or other proficiency." PMI, 2017


Capability (people)

The quality of being capable -- physically or intellectually or legally. An aptitude that may be developed. (http://wordnetweb.princeton.edu/perl/webwn?s=capability&sub=Search+WordNet&o2=&o0=1&o8=1&o1=1&o7=&o5=&o9=&o6=&o3=&o4=&h=0000)


Qualifications (theoretical knowledge) + Ability (class discussion)


Competence

The quality of being adequately or well qualified physically and intellectually (http://wordnetweb.princeton.edu/perl/webwn?s=competence&sub=Search+WordNet&o2=&o0=1&o8=1&o1=1&o7=&o5=&o9=&o6=&o3=&o4=&h=)


Know how to deliver --> Capability + Atitude (class discussion)


Concept


Culture (organizational)

A simple definition for organizational culture is “how things are done around here”. A more complete definition was proposed by Edgar H. Schein:

“organizational culture is the pattern of basic assumptions that a given group has invented, discovered, or developed in learning to cope with its problems of external adaptation and internal integration, and that have worked well enough to be considered valid, and, therefore, to be taught to new members as the correct way to perceive, think, and feel in relation to those problems” (SCHEIN, 1984, p.3).



Customers

Someone who pays for goods or services (http://wordnetweb.princeton.edu/perl/webwn?s=concept&sub=Search+WordNet&o2=&o0=1&o8=1&o1=1&o7=&o5=&o9=&o6=&o3=&o4=&h=)

"Internal or external stakeholders who benefit from the development of a solution". PMI (2017)


D

Dynamic capabilities

"The dynamic capabilities framework recognizes that risk and uncertainty are qualitatively different. Agility is needed to manage the latter, but not necessarily the former. Moreover, the underpinnings of agility rely mainly on two interdependent elements of the dynamically capable firm: entrepreneurial management capable of combining and recombining technologies, and flexible structures that can be rapidly modified." 

Dynamic Capabilities and Organizational Agility: RISK, UNCERTAINTY, AND STRATEGY IN THE INNOVATION ECONOMY; Teece, D.; Peteraf, M.; Leih, S.


Dynamic capabilities are the ability to reconfigure, redirect, transform and appropriately shape and integrate existing core competencies with external resources and strategis and complementary assets to meet the challenges of a time-pressured, rapidly changing world of competition and imitation (Teece et al., 2000; Teece, 2014).



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