Service"an activity (work) done for others with an economic value and often done on a commercial basis. In this project, we include work done by human beings as well as by automated systems" Goedkoop et al. 1999 |
Service-dominant logicService-dominat logic --> goods are seen as distribution mechanisms for service provision. The value of goods is based on their value-in-use and determined by the customer. Value has not only an economic dimension, but also functional and psychological dimensions . All goods (including raw materials and partly-formed goods) are exchanged for their value-in-use, and until “used up”, goods act as service appliances in the hands of a customer. The role of the supplier then becomes that of a collaborative resource integrator and co-creator of value with the customer. Kowalkowski, C. (2010). What does a service-dominant logic really mean for manufacturing firms?. CIRP Journal of Manufacturing Science and technology, 3(4), 285-292. |
ServitizationServitization is the term given to a transformation where manufacturers increasingly offer services that are tightly coupled to their products (Baines et al., 2007). |
StakeholdersStakeholders are groups or individuals that can affected or can be affected by the organization activities (Freeman, 1984). FREEMAN, R. Edward. Strategic Management: A Stakeholder Approach. Pitman, Boston, MA. 1984. Stakeholders can be any group or individuals that create and capture economic and non-economic value in the interaction with organizations (Garcia-Castro; Aguilera, 2015). GARCIA‐CASTRO, Roberto; AGUILERA, Ruth V. Incremental value creation and appropriation in a world with multiple stakeholders. Strategic Management Journal, v. 36, n. 1, p. 137-147, 2015. |